Skip Navigation Website Accessibility

Phone: 800-543-0434

   
 

Shipping Policy

Thank you for shopping at OCSewing.com. following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivers on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment or your order, we will contact you via email or telephone.

Domestic shipping Policy

Shipments are to the continental 48 states. Shipments will be UPS ground. You will receive an email with tracking information when the item ships.



With every purchase at OCSewing.com we offer a 30 day money back guarantee. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund.

To return an item for any reason, simply contact us via phone or e-mail returns@OCSewing.com and explain to us why you wish to return the item. We will issue a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number.

Returns

  • Unopened Merchandise may be exchanged or refunded. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.
  • Opened Merchandise may be returned for a refund at the full sale price. Merchandise must be returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual and all included accessories).
  • Shipping Costs are covered by OCSewing.com if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item it becomes a general return. General returns are subject to have the original shipping fees and the return shipping fees deducted from the refund.
  • If any machine is returned without its included accessories and manual a restocking fee will be deducted from the refund.

Non-returnable Items:

  • All opened software, designs and stabilizers
  • All sewing cabinets, cutting tables, cabinets inserts, and quilting table extensions
  • Assembled Machine Quilting Frames
  • Dream World Sew Steady extension tables
  • Discontinued and Clearance Items
  • Freight Intensive Items
  • All items without original factory box

Follow Us

 

Contact Us

Garden Grove (Sewing & Vacuums)
Address:
13071 Harbor Blvd
Garden Grove, CA 92843
P: 714-636-1322
Hour:
Mon – Fri 9:30 am - 6:00 pm
Sat 9:00 am – 5:00 pm
Buena Park (Sewing)
Address:
5885 Lincoln Avenue
Buena Park, CA 90620 (Inside JOANNs)
P:714-236-4835
Hour:
Mon. - Sat. 9:00 am – 9:00 pm
Sun 10:00 am - 7:00 pm
Irvine (Sewing)
Address:
2170 Barranca Pkwy
Irvine, CA 92606 (Inside JOANNs)
P: 949-474-7511
Hour:
Mon. - Sat. 9:00 am – 9:00 pm
Sun 10:00 am - 7:00 pm